Collinson (Product Innovation) Limited ID Sentry
Terms & Conditions (the “Terms”)

  1. Parties to the ID Sentry Agreement
    1. These Terms are a legally binding agreement between Collinson Service Solutions Limited (”CSS”/”we”/”us”/”our”) and the successful applicant (the “Customer”). The Customer’s subscription to ID Sentry services (the “Services”) is deemed to be accepted when CSS issues confirmation by email of the Service subscription and provides login details to the Customer into the ID Sentry website (the “Website”) member portal, at which point and on which date these Terms shall come into effect (the “Commencement Date”).
    2. The Services are provided by Collinson Service Solutions Limited, a company incorporated and registered in England and Wales with company number 06028009 whose address is at Cutlers Exchange, 123 Houndsditch, London EC3A 7BU.
    3. The Services are only available to people in Canada who are 18 years of age or older.
  2. Term and Cancellation
    1. These Terms shall begin on the Commencement Date and will be valid until the subscription is cancelled by the Customer or Us. The subscription is provided on a continuous monthly basis, with the subscription fee payable on the first day of each monthly subscription period. The Customer's registered payment details will be charged at the prevailing monthly subscription rate unless cancelled by the Customer in writing. The Customer may cancel the subscription of Services at any time by giving notice to CSS. Following cancellation no further fess will be payable, no partial refunds will be payable for subscriptions already paid
    2. If a Customer chooses to cancel the subscription, the Customer shall be responsible for the payment for all Services provided up to the date the cancellation takes effect.
  3. General Terms of Use
    1. Customer warrants that all information provided to CSS is true, current, accurate and complete.
    2. Customer shall not use the Services for any illegal purpose and Customer shall abide by all applicable federal, provincial local, and international laws and regulations.
    3. Customer may subscribe to the Services for its personal use only and not on behalf of others or for commercial purposes.
    4. Customer is solely responsible for any of its reliance on the Services or other use the Customer makes of the Services. You understand that not all features of the Services begin immediately upon enrolment and that some time may be required to verify information and to commence certain features.
    5. By submitting any data or information to us, the Customer authorises and instructs us to obtain, monitor and compile its information or data for the purpose of providing the Services.
  4. Registration of the Customer Data and Entitlements
    1. The Customer can submit data, such as credit card details, personal document numbers, etc., to CSS by:
      1. using the member portal at the Website; or
      2. telephone.
    2. CSS registers this data or information. The Customer explicitly confirms and warrants that all data submitted is correct and rightfully in the possession of the Customer. CSS is entitled to take all necessary action involving all data submitted by the Customer in order to provide the Services.
    3. Registration as a Customer with the Service requires both a user name and a password, and certain portions of the Service may require use of multiple one-time or persistent passwords. Customer should consider his/her user names and passwords as confidential information. Anyone with knowledge of the Customer’s user name and password can gain access to the restricted portions of this Service and to the Customer’s account. The Customer must keep his/her user name and password confidential. Customer shall immediately notify CSS if he/she becomes aware of any loss or theft of the password or any unauthorised use of user name and password.
    4. Customer agrees and acknowledges that CSS shall not be liable for any loss or damages arising from the Customer’s failure to comply with these obligations.
  5. Security
    1. The Customer will need to provide certain information including but not limited to log in details in order to pass security processes to access to the Services.
  6. ID Sentry Services
    1. Subject to the Customer’s subscription and his/her compliance to this Agreement, CSS shall provide to Customer the Services in accordance with the service specification from paragraph 7 to paragraph 11 (inclusive) in all material resp:
      1. Lost or Stolen Cards;
      2. Storage and Retrieval of Personal Documents;
      3. Online Public and Dark-web database Monitoring
      4. Anti-phishing / Anti-keylogging Software for PC and for mobile device
      5. Assistance service
    2. CSS shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and CSS shall notify the Customer in any such event.
  7. Lost or Stolen Cards
    1. By reporting a lost or stolen card (including credit cards, debit cards and any subscription or loyalty cards) to us, the Customer authorises us to contact the issuers of each card (the “Card”) designated by the Customer and block or cancel the Card, report the lost or stolen event, or request a new Card (subject to issuer requirements). At the time of the lost or stolen event, we may require the Customer to confirm or restate the foregoing authorisation. We or the Card issuer may require additional evidence of the lost or stolen event, including without limitation written confirmation by the Customer or a police report. At the time of the lost or stolen event, we may require the Customer to confirm or restate the foregoing authorisation. We will only be able to take the actions permitted and processed by the Customer’s Card issuer. We are not responsible for any failure by any Card issuer to take the action requested on the Customer’s behalf, or any other action taken or condition imposed by the Customer’s Card issuer.
    2. The Customer agrees to immediately report any loss of registered Cards as soon as known. If the loss was caused by a criminal act, the Customer will, without delay, file a police report. Once the Customer has notified CSS of the lost cards, CSS will notify those card issuers concerned about the loss and alert the card issuers to block or cancel the cards and organise replacements. The loss reported by CSS to the card issuer on behalf of the Customer only substitutes the Customer’s personal loss report. The Customer shall remain solely responsible for any fees incurred for the lost Card to the card issuers, including but not limited to, replacement card fees, handling fees or any other financial penalty. All other rights and obligations for the Customer as well as the card issuer are not affected.
  8. Storage and Retrieval of Copy Personal Documents
    1. By providing CSS his/her personal documents, the Customer warrants that he/she has the right or permission to provide CSS with such documents and that if required, Customer shall provide his/her proof of identity, or any other information that is deemed reasonable to CSS to verify the ownership of such document.
    2. If requested by the Customer or its authorised representative, CSS will, in the case of loss of original personal documents, forward copies by email of these lost documents to a nominated embassy / consulate or any other address given by the Customer, provided copies of these personal documents were submitted to CSS via the member portal beforehand.
    3. The Customer warrants to CSS that all documents provided to CSS do not:
      1. infringe the copyright or other intellectual property rights of any third party;;
      2. be violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene;
      3. be about the use of illegal drugs, tobacco, firearms/weapons, terrorism, or any activities that may appear unsafe or dangerous, or any particular political agenda or message;
      4. contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media) without permission; or
      5. in violation of any law.
  9. Online Public Monitoring and Dark-web Database Monitoring
    1. CSS shall monitor the Customer’s registered personal information against public websites and dark-web database.
    2. In order to use the online public monitoring service, the Customer acknowledges that he/she needs to register his/her personal and financial information at the member portal. Customers must only register their own personal and financial information for monitoring purposes.
    3. Where CSS find information that matches the Customer’s identity or registered information, we will provide the Customer with a link to these sites, via the Customer’s member portal. Where we consider the amount or type of information available puts the Customers at a higher risk of identity theft we will send the Customer an email warning. Customer can then view the information we have found from within the Customer’s member portal pages.
  10. Anti-phishing / Anti-keylogging Protection Software for PC and mobile device (the “Software”)
    1. CSS shall grant each Customer three (3) Software licenses for his/her computer (compatible to Windows and Mac computers) and three (3) Mobile App licenses for his mobile phone or tablet (iOS and Android compatible). Each license is valid for one use only.
    2. CSS hereby grants the Customer a revocable, limited, non-exclusive, non-transferable license to use the Software as part of the Service. If these Terms expire or are terminated, this licence will automatically terminate.
    3. Any rights granted hereby may not be sub-licensed, in whole or in part, sub-leased, sold, transferred or assigned by the Customer to any third party. Customer may not make any copy of, or allow access to, the Software other than as expressly permitted in these Terms. The Customer may not make any copies of the Software or allow anyone or any other device or instrumentality to access or use the Software. The Customer may not use a previous version or copy of the Software after you have received an updated version as a replacement of the prior version. Upon receipt of the updated Software, all copies of the prior version must be destroyed.
    4. CSS does not guarantee the Software shall be compatible to the Customer’s electronic device’s operating system. It is the sole responsibility of the Customer to ensure that the Software is compatible to the Customer’s device.
    5. CSS does not guarantee the Software’s suitability to the Customer’s particular purpose of use. CSS shall not be liable to the Customer if the Software is not fit for the Customer’s particular purpose of use.
  11. Assistance service
    1. In the event of an incident resulting in the loss or theft of identity, including cards, documents or online data Our Customer Service Team provides guidance on what action You could take to help protect from the increased threat of identity fraud
    1. If CSS’s performance of its obligations in any Services are prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):
      1. CSS shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays CSS's performance of any of its obligations; and
      2. CSS shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from CSS's failure or delay to perform any of its obligations as set out in these Terms.
      3. in relation to loss of cards service, CSS will not be liable if the processing of a loss report cannot be completed because the Customer did not submit necessary data or document copies, or data submitted was incorrect, or there was a delay by the Customer or failure by the Customer to perform any of its obligations. CSS is also not liable for any actions, delays or omissions of the responsible card issuer once a loss report is filed.
    2. Nothing in these Conditions shall limit or exclude CSS's liability for:
      1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or
      2. fraud or fraudulent misrepresentation.
    3. Notwithstanding any other provision of these Terms:
      1. CSS shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), common law, breach of statutory duty, or otherwise, for any loss of profit, or any special, indirect, consequential, loss arising under or in connection with these Terms or the Services; and
      2. CSS’s total liability to the Customer in respect of all other losses arising under or in connection with the Services or these Terms, whether in contract, tort (including negligence), common law, breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid by Customer for the Services during the twelve (12) month period prior to the date that Customer’s claim arises.
  13. Customer Information
    1. CSS uses information about the Customer for the purpose of providing the Customer with appropriate products and services. CSS is committed to protect the privacy of Customers and the confidentiality and security of information entrusted to them and all personal data will be managed in accordance with CSS’s privacy policy which is available at
    2. If a Customer wishes to have their name removed from any marketing programmes, please contact CSS either by telephone on 1 (866) 966-5968, by email at or by post at Collinson Group, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 7W7.
    3. It will help us if the Customer provides full name, postal address and Customer number. . We use advanced technology and well-defined employee practices to help ensure Customer information is processed promptly, accurately and completely in accordance with the applicable law. If the Customer believes that any information we hold is incorrect or incomplete, they should contact CSS without delay to: either by telephone on 1 (866) 966-5968, by email at or by post at Collinson Group, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 7W7. We will respond within 30 days of receiving such request. If we are unable to provide you with the information requested within that time frame we will advise you and respond to your request within an additional 30 days.
    4. If the Customer asks, we will tell them what information we hold about them and provide it to the Customer in accordance with applicable law. There may be a charge for this, as permitted by law. Please contact CSS either by telephone on 1 (866) 966-5968, by email at or by post at Collinson Group, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 7W7. In order to verify the Customer’s subject access request, we will ask for two pieces of identification which show the Customer’s name, date of birth and current address. We will keep information about Customers only for so long as it is appropriate for the above purposes or as required by applicable law.
    5. The Customers are advised that any telephone calls made to the CSS administration units may be recorded. These recordings may be used to monitor the accuracy of information provided by the Customers and the staff. They may also be used to allow for additional training to be provided and proving that the procedures comply with legal requirements. The staff are aware that conversations may be monitored and recorded.
    6. The Customer consents to our initial and on-going electronic communication relating to the Services. If Customer no longer wishes to receive electronic communications from us, Customer may withdraw consent by clicking on the unsubscribe link on the website
  14. Payment
    1. The Customer agrees that CSS deducts the monthly fee from the registered card at the beginning of each monthly period from subscription of Services. CSS reserves the right to adjust the monthly fee. CSS will give the Customer written notice of any such increase one (1) month before the proposed date of the increase. If such increase is not acceptable to the Customer, it shall notify CSS in writing within one (1) month of the date of CSS's notice and the CSS shall have the right without limiting its other rights or remedies to terminate the subscription by giving one (1) month’s written notice to the Customer.
    2. Without limiting its other rights or remedies, CSS may terminate Services with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under these Terms.
  15. Right to Cancel this Agreement
    1. Where a cooling off period is required under applicable law, a Customer may be able to get a refund if the cancellation is within the cooling-off period, but this may be subject to deductions for services used during the cooling-off period. This right can be executed within 10 days after the receipt of the login by the Customer into the Website by sending a written, signed communication to: Collinson Group, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 7W7or by calling 1 (866) 966-5968
  16. Force Majeure
    1. For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of CSS including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the CSS or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
    2. CSS shall not be liable to the Customer as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event.
    3. If the Force Majeure Event prevents CSS from providing any of the services for more than 12 weeks, CSS shall, without limiting its other rights or remedies, have the right to terminate these Terms immediately by giving written notice to the Customer.
  17. The Customer Service
    1. If the Customer has any complaint about any aspect of the CSS service, please contact CSS either by telephone on 1 (866) 966-5968, by email at or by post at Collinson Group, 412 - 700 Dorval Drive, Oakville, Ontario, L6K 7W7.
    2. acknowledge Customer complaint and provide them with the name of the person dealing with the complaint.
    3. Upon receiving Customer complaint, CSS will confirm a final response or let the Customer know when a final response can be expected
  18. Information Security
    1. CSS shall exercise reasonable endeavours to preserve the integrity of the Customer’s data or information and prevent the corruption or loss of such data or information.
    2. CSS shall not store, copy, disclose, or use of such data or information except as necessary for the performance of the Services or as otherwise expressly provided for in our Privacy Policy. To view CSS’s privacy policy, please visit
  19. Intellectual Property Rights
    1. The Customer acknowledges and agrees that CSS and its licensors owns all intellectual property rights in and to the Service and Software. Customer shall have no rights in or to the Services or Software other than the right to use it in accordance with these Terms. You may not copy, reproduce, distribute, or create derivative works, reverse engineer or reverse compile any of the Service or Software.
  20. Entire Agreement
    1. These Terms constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of CSS which is not set out in these Terms.
  21. Variation
    1. CSS reserves the right at all times to make any changes to these Terms subject to giving Customer’s reasonable notice as appropriate in the circumstances.
  22. Governing law
    1. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  23. Jurisdiction
    1. Each party irrevocably agrees that the courts of Ontario shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).

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